Legal

Return Policy

Roasted coffee is a fresh food product, so it cannot be returned. But your satisfaction is guaranteed — if something isn't right, we'll make it right.

Why coffee can't be returned

Every bag we offer is roasted to order and at its peak for only a few weeks after roast. For food-safety reasons, roasted beans and other consumable coffee products can't be sent back or restocked once they've shipped. For that same reason, we can't accept returns of opened or unopened coffee for refund-by-return.

Our satisfaction guarantee

We stand behind every bag. If your coffee arrives damaged, doesn't match what you ordered, or simply isn't the experience we promised, contact us within 14 days of delivery and we'll work with you on a replacement or refund. You don't need to send anything back — a short note and, if you can, a photo is all we ask.

Coffee Club members can also pause, skip, or change their membership at any time from their account — no cancellation fees.

Brewing equipment and gear

Unopened, unused equipment and gear can be returned within 30 days of delivery for a refund to your original payment method. Opened or used gear can't be returned, but if it arrives defective or damaged, tell us and we'll replace it.

How to reach us

Email hello@coffeerotator.com with your order number and a quick description of the issue. We typically reply within one business day.